Questions and answers
Which type of payment can I use?
When can I expect to receive my blinds?
When can I expect to receive my blinds in the UK?
Blinds ordered on the web shop will normally be sent within 3-5 week days after the order has been received. When ordering customised blinds (trimmed cord pull blinds and all chain pull blinds), we can ship the order after about 3 weeks. Standard delivery to the UK is via road and can take up to 2 weeks due to UK customs clearance processes.
For business /trade buyers – if you do not have an EORI number this will slow down UK custom clearance. Please enter your EORI number into the Order Summary notes when you check out if you have one.
What does the shipping cost and who do you use for the delivery?
We can also deliver to your home or office, in which case the price is 35 Euros / 32 GBP for Standard Shipping. The price will be 45 Euro (Standard) or 35 Euro (Access Point) for deliveries to these following countries – Cyprus, Bulgaria, Estonia, Lithuania, Malta, Poland, Romania, Slovakia, Czech Republic. The prices may vary due to currency exchange. Deliveries to islands with no bridge access e.g Jersey, may have a different price, this price will be added after the order has been done. Please contact us for further information.
What additional costs are there for orders delivered to the UK?
The prices on our website include Danish VAT of 25%. When you checkout and complete your billing details, entering the UK as the shipping destination the Danish VAT of 25% is removed from your basket at the bottom of the web page.
You will pay us an ex VAT price, including shipping.
When your order arrives in the United Kingdom the 20% UK VAT will be charged by the UK customs via the carrier, along with their broker fee for the custom clearance. The broker fee for UPS is 2.5% or GBP 11.50, whichever is highest. There is no UK duty to pay for our blinds. Please refer to this page for more info: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
What do I do if I want to cancel my purchase?
The customer must pay the shipment costs for returning a product purchased at colorco.dk.
In case of returns, send the product to:
Color & Co
Datavej 24
3460 Birkerød
Denmark
All product purchases carried out at colorco.dk/en can also be cancelled by refusing to accept the product at the address. Packages and letters delivered cash-on-delivery will not be accepted.
For customised products, either through adjustments or for customised production, the normal right of cancellation still applies for 14 days after the order has been submitted. If colorco.dk has started making the product, the right of cancellation is void.
What do I do if I want to file a complaint about a product?
Our bamboo blinds are made of a natural material. Small imperfections may occur, which is a natural and unavoidable part of a unique and natural product. Therefore, these imperfections cannot be regarded as defects.
In time, our blinds may become discoloured in the sun. To avoid discolouration, we recommend not hanging the blinds in direct sunlight, or treating them with an UV spray or a natural oil or lacquer.
I paid by BACs/ Paypal and I have not had confirmation of my order?
I did not receive a confirmation of my order?
If the email is correct please check the spam folder for the order confirmation. It is sent out automatically via our system. If it is not there, please send an e-mail to info@colorco.dk.
How do I find out more about customising the roller blinds?
How do I find out the measurements that my blinds should have?
How precisely do you customise the roller blinds with cord pull in the width?
Is it necessary to trim the blinds length-wise?
How big is the roll when the blinds are all rolled up?
What does it cost to trim the blinds?
If you order customisation, there will be a longer production time of approx. three weeks from the time the order is registered. In addition, the right of withdrawal for customised items is lifted as soon as we start customising.
What do I do if the cord breaks on the blinds?
Call us at +45 7199 7172 or write to info@colorco.dk.
We will send you a new cord right away.
Are the blinds suitable for bathrooms?
Which side is the cord pull on?
Are hooks and cleats included for roller blinds with cord pull?
What does the top of the cord pull roller blind look like?

Silver lock and pulley

White pulley for our plant blinds

Black lock and pulley
Are brackets and screws included for roller blinds with chain pull?
How deep are the brackets for the chain pull blind?
What material is the chain for the roller blinds with chain pull made of?
Can the blinds be installed vertically and horizontally?
Can I install the blinds myself at home?
Can I choose the cleat and pulley colour ?
You have an option to choose the colour of the pulley if you order blinds in extra large sizes. Please let us know if you have a preference.
Do the blinds comply with EU child safety regulations?
How do you clean the blinds?
Where can I see your blinds?
How much sunlight will pass through the blinds?
The blinds cover from approx. 25 – 98 percent.
Can the blinds be used outdoors?
As a material, bamboo can hold up well for outdoor use, as long as the blinds hangs dry. The blinds can withstand water, Bamboo is an incredibly strong material, but wind and weather corrode cords / threads and locks. You must be aware that the guarantee lapses if the curtains are hung outdoors. We recommend choosing natural blinds for outdoor use, as the natural blinds fade less than the colored blinds. The blinds should only be hung outside during the summer. They may also be treated with a NANO spray, or a neutral furniture oil, to make them more resistant.