Customer Help

Find help to most questions regarding our products​

Top 5

Standard sizes blinds are dispatched within 3-5 business days after the order is received. Customised blinds and blinds with chain pull are produced within 3 weeks of your order.

You can find our guide to measuring your roller blinds with chain and cord pull here.

If you shop at www.colorco.dk, you have a 24-month right of complaint. This means that, depending on the situation, you can get your money back or the item replaced. However, the complaint must be justified and the defect must not have occurred as a result of damage to the product after purchase. The item must be returned in proper packaging.

All our blinds can be mounted horizontally in walls as well as vertically in ceilings, the top of window sills, etc. The brackets for both cord and chain pull blinds are included for both installation methods. You can read more about mounting here.

It’s a matter of judgement. Based on our assessment, they cover approximately 25 – 98%. We always recommend ordering a sample before making your final choice.

Measurement and installation

You can easily install the blinds yourself. However, we recommend being two people if you have ordered extra-large blinds.

All our blinds can be mounted horizontally in walls as well as vertically in ceilings, the top of window sills, etc. The brackets for both corded and chain pull blinds are included for both installation methods.

Find information on how to measure your blinds in our measurement guide.

For cord pull blinds, the finished dimensions of the blinds are given, making sure there is approx. 1-2 cm of space between the blinds and 1 cm of space from the edge of the blind and the frame.
For chain pull blinds, state the wall measurement, i.e. the measurement from the edge of the frame to the edge of the frame. If several blinds are to be hung side by side, add 0.5 cm to each wall measurement. For example, if the wall measurement is 200 cm and 2 blinds are to be hung side by side, each blind should be given a width of 100.5 cm.

Delivery and payment

You can use Dankort or credit card for payment. The amount will be debited from the cardholder’s account at the earliest when the goods have been dispatched. You can also pay via Mobilepay or bank transfer. If you choose bank transfer as payment, you as a buyer are not protected by the objection scheme.

Standard size blinds are dispatched in 3-5 business days.

When ordering customised blinds or blinds with chain pull, we have a production time of approx. 3 weeks and will dispatch the order accordingly.

Ordered items are primarily shipped with GLS. The prices are as follows: GLS Pakkeshop (DKK XX), GLS Business (DKK XX) & GLS Private (DKK XXX).

If the email is correct, please check the spam folder for the order confirmation. It is automatically sent out via our system. If it is not there, please send an email to info@colorco.dk.

Right of return and cancellation of purchase

If you want to return an item, please send us an email.  You must contact us within 14 days of receiving the item.

After the notification of your return, you have 14 days to return the item. Please return the returned item with a copy of the order confirmation. Please note that the right of cancellation expires 14 days after receipt of the goods.

The returned item must be undamaged and must be returned in the same quantity and condition as when it was delivered. If this is not the case, the right of cancellation lapses.

If you cancel your purchase, you will receive a full refund. The amount will be refunded in the same way as when the payment was made. The money will be returned when the item has been returned and the rules for the right of cancellation have been complied with.

Payment of shipping costs for the return of the item purchased at www.colorco.dk is paid by the customer.

In the event of cancellation, the item must be returned to:
Color & Co
Datavej 24
3460 Birkerød.

All purchases made on www.colorco.dk can also be cancelled if the goods are refused at the address. Parcels and letters delivered cash on delivery are not accepted.

In the case of customised or manufactured goods, the general right of cancellation still applies 14 days after the order has been placed. If www.colorco.dk has started manufacturing the product, the right of cancellation lapses.

If you shop at www.colorco.dk, you have a 24-month right of complaint. This means that, depending on the situation, you can get your money back or the item replaced. However, the complaint must be justified and the defect must not have occurred as a result of damage to the product after purchase. The item must be returned in proper packaging.

Our bamboo blinds are made from a natural material. Small imperfections may occur, which are a natural and unavoidable part of a unique and natural product. Therefore, these imperfections will not be considered as complaints.

Over time, our blinds will fade in the sun. Unfortunately there really is nothing to do about this.

General information about our Blinds

Our blinds are made for indoor use, please note that the warranty is void if the blinds are hung outdoors.

However, bamboo as a material can withstand outdoor use as long as the blind is hung dry. The blinds can withstand water, bamboo is an incredibly strong material, but wind and weather take their toll on cords/threads and locks. It is important that the blinds are allowed to dry completely to prevent mould from forming on the surfaces.

We recommend choosing natural blindsfor outdoor use, as natural blinds fade less than coloured blinds. The blinds should only be hung outdoors during the summer months. They can also be treated with a NANO spray or a neutral furniture oil to make them more resistant.

All our blinds will filter out the brightest of the sun’s rays to a greater or lesser degree. However, some sunlight will always get through. We recommend ordering a sample, as it is individual how much light you think gets through.

All our blinds can be installed in damp rooms. However, we do not recommend hanging them in places where they come into direct contact with water, such as in the shower cubicle. It is also important that the blinds are allowed to dry completely to prevent mould from forming on the surfaces. So good ventilation is a must.

All our roller blinds comply to the EU Child Safety Directive EN 13120. The purpose of the standard is to minimise the risk of children being seriously injured by the cord. It is important to follow our instructions for correct and child-safe installation.

All our blinds can be vacuum cleaned, we recommend turning down the suction on the vacuum cleaner if possible and using a brush for the vacuum cleaner head. Our bamboo roller blinds can also be wiped with a damp cloth.

Most of our retailers have a sample book and a selection of our roller blinds. You can find our retailersunder the menu item “Find a distributor“.

Blinds with cord pull

Bamboo is a fine and lightweight material, so the diameter of the roll is not very large. On the largest blinds with the thickest fabric, such as Brown bamboo, the roll measures a maximum of 10 cm in diameter at a length of 230 cm. On our smallest blinds with the finest fabric, the diameter of the roll is a maximum of 5 cm, such as Brown Fine Bamboo at a length of 160 cm.

Find information on how to measure your blinds in our measurement guide.

The top of the cord pull roller blind has 2-3 brackets depending on the width of the blind. Two for blinds from 30-120 cm, three for blinds wider than 120 cm (this only applies to bamboo blinds) and up to four for extra large blinds up to 240 cm wide. The bracket is available in two colours (silver and black) for our bamboo blinds and in two colours for our natural plant blinds (white and brown).

The cord can be easily replaced. We will send you a new cord free of charge if this happens within the 24-month warranty period. If it happens after this period, you can purchase a new cord.

Call us on tel. +45 7199 7172 or write to info@colorco.dk.

Yes, the hook and cleat are in a bag, rolled into the blind with instructions for use. Sometimes the bag is at the bottom of the roll. If the bag is missing, please contact us at info@colorco.dk and we will send you a new set.

By default, the cord pull is always on the right side of the blind. The cord pull can be changed to the left side for a fee of EUR 45.

Blinds with chain pull

Bamboo is a fine and lightweight material, so it is the tube on the blind that determines the diameter of the roller. The size of the tube is chosen based on the size of the blind. On the largest blinds, the roller diameter will be a maximum of 12 cm. On our smallest blindswith the finest fabric, the roll diameter is a maximum of 3 cm. Please contact us if you have a specific request.

Both brackets and chain holders are included for all our roller blinds with chain pull. You will need to provide your own screws and rawlplugs for mounting the brackets. Screws and rawlplugs are selected based on the material of the frame, wall or ceiling you choose to install the blind in.

The depth of the brackets depends on the design and size of the blind. The blinds can be from 5 cm up to 9 cm deep.

The chain on our chain pull blinds is made of iron.

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