{"id":39819,"date":"2026-03-04T13:57:20","date_gmt":"2026-03-04T12:57:20","guid":{"rendered":"https:\/\/colorco.dk\/complaint\/"},"modified":"2026-10-07T10:15:46","modified_gmt":"2026-10-07T08:15:46","slug":"complaint","status":"publish","type":"page","link":"https:\/\/colorco.dk\/en\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39819\" class=\"elementor elementor-39819 elementor-39318\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb215f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb215f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ea77042\" data-id=\"ea77042\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1056c2 elementor-widget elementor-widget-heading\" data-id=\"d1056c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Form \u2013 How to Submit a Claim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97cc7cb elementor-widget elementor-widget-text-editor\" data-id=\"97cc7cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you wish to make a claim regarding one or more roller blinds, please complete the form below.<\/p><p>In order for us to process your complaint, the following conditions must be met:<\/p><ul><li>The blind must be within the warranty period (2 years).<\/li><li>The blind must have been <span style=\"text-decoration: underline\">purchased directly from Color &amp; Co<\/span>, not through a retailer.<\/li><li>The form must be completed with a detailed description, order number, as well as photos and\/or video of the issue.<\/li><\/ul><p>Please note: If you purchased your blind through a retailer, you must contact that retailer directly.<\/p><p>Once we have received your complaint, we will get back to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7526c90 elementor-widget elementor-widget-heading\" data-id=\"7526c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63d7563 elementor-widget elementor-widget-shortcode\" data-id=\"63d7563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f39822-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"39822\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/39819#wpcf7-f39822-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"39822\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f39822-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:39822,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-414&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Forhandler&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Yes&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_update-cf7-6.2.2&quot;:true}}\" \/>\n<\/fieldset>\n<p><label> Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Order number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"10000\" max=\"99999\" step=\"1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"order-id\" \/><\/span> <\/label>\n<\/p>\n<p><label> Are you a retailer?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Forhandler\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Forhandler\"><option value=\"\">Select<\/option><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/span><\/label>\n<\/p>\n<div data-id=\"group-414\" data-orig_data_id=\"group-414\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Company name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Firmanavn\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Firmanavn\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><label> What would you like to make a complaint about?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-742\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-742\"><option value=\"\">Select<\/option><option value=\"Issues with the cord\">Issues with the cord<\/option><option value=\"Issues with the lock\">Issues with the lock<\/option><option value=\"I received the wrong item\">I received the wrong item<\/option><option value=\"The blind is curved or rolls unevenly\">The blind is curved or rolls unevenly<\/option><option value=\"Damaged items\">Damaged items<\/option><option value=\"Quality issues\">Quality issues<\/option><option value=\"Other\">Other<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Description<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Add images or video<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"files\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"files\" data-min=\"1\" data-max=\"3\" data-id=\"39822\" data-version=\"free version 1.4.0\" accept=\".\" data-black-list=\"exe|bat|com\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<p>Please verify that you are human:<br \/>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACmLshHZUOUPPMhb\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n<\/p><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b0d0536\" data-id=\"b0d0536\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99a56d5 elementor-widget elementor-widget-heading\" data-id=\"99a56d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What can you make a claim about?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5d047 elementor-widget elementor-widget-text-editor\" data-id=\"9f5d047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">You may, among other things, make a claim regarding the following defects or deficiencies:<\/p><ul data-spread=\"false\"><li>Roller blinds with twisted fabric or significant unevenness.<\/li><li>Broken or damaged bamboo slats.<\/li><li>Defective cords, chain mechanisms, locking mechanisms, or other operating components.<\/li><li>Glue or lacquer stains on the roller blind.<\/li><li>Roller blinds that bow in the middle.<\/li><li>Significant discoloration or unusual variations in the material\u2019s texture (please see below first).<\/li><\/ul><p class=\"isSelectedEnd\">As our roller blinds are made from natural materials, minor cosmetic imperfections may occur. These are a natural and unavoidable part of a unique natural product and are therefore not considered defects covered by the right to make a claim. <\/p><p>All claims are assessed individually based on the defect described and the documentation provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90f7127 elementor-widget elementor-widget-heading\" data-id=\"90f7127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What can you not make a claim about?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae211a elementor-widget elementor-widget-text-editor\" data-id=\"2ae211a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">As a general rule, the following are not considered defects covered by the right to make a claim:<\/p><ul data-spread=\"false\"><li><strong>Natural variations in the material: <\/strong>Variations in the color of the bamboo (including the slats), texture, and appearance that are not considered a product defect. Each roller blind is unique and handmade. We make every effort to match the colors of all roller blinds within the same order as closely as possible.  <\/li><li><strong>Incorrect measurements:<\/strong> Roller blinds with incorrect dimensions resulting from errors in your own measurements.<\/li><li><strong>Roller blinds ordered at different times:<\/strong> Differences in color, shade, appearance, or components between roller blinds purchased in separate orders. We cannot guarantee an exact color or shade match across separate orders, and individual components may also have been replaced or changed in the meantime. <\/li><li><strong>Fading:<\/strong> Over time, all materials exposed to sunlight will fade. Unfortunately, this cannot be avoided. <\/li><\/ul><h4><span style=\"text-decoration: underline\">Please note:<\/span><\/h4><p>Bamboo and our plant-based textiles are natural materials, and variations in color, texture, and appearance may therefore occur. These variations are a natural characteristic of the materials and help make each individual roller blind unique. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint form How to proceed If you wish to submit a complaint regarding one or more blinds, please fill out this form. In order for us to process your complaint, the following conditions must be met:For at vi kan behandle din reklamation, skal f\u00f8lgende betingelser v\u00e6re opfyldt: The blind must be within the warranty period [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39819","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Complaints Form \u2013 How to Submit a Claim If you wish to make a claim regarding one or more roller blinds, please complete the form below.In order for us to process your complaint, the following conditions must be met:The blind must be within the warranty period (2 years).The blind must have been purchased directly from\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"O_b6pjl4yEAVerOQwoOaCjk1Ty3mYEly1mdDD3t060A\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/colorco.dk\/en\/complaint\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Color &amp; 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